TERMS & CONDITIONS

Terms and Conditions

Last Updated: 16/09/2024

Welcome to Welle Pilates! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before booking a session or using our facilities.

1. Bookings and Cancellations

  • Booking Policy: All sessions must be booked in advance, either through our online booking system, by phone, or in person at the studio.

  • Cancellation Policy: We require at least 12 hours’ notice to cancel or reschedule a Studio session. 9 hours for Mat classes. Late cancellations or no-shows will result in the full fee being charged or the deduction of a class from your package.

  • Class Packages: Packages are valid for a specific time period as indicated at the time of purchase. Unused sessions within this period will not be refunded or extended unless otherwise agreed upon by management.

2. Payments

  • Payment Policy: Payments must be made in full at the time of booking for all classes, private sessions, and packages.

  • Refunds: All purchases are non-refundable. Exceptions may be made in cases of medical conditions or injury, with documentation from a healthcare provider.

  • Price Changes: Welle Pilates reserves the right to adjust pricing at any time. Existing packages and pre-paid sessions will not be affected by price changes until the expiration of the current package.

3. Studio Etiquette

  • Arriving on Time: Please arrive at least 5 minutes before your scheduled session. Late arrivals may not be able to join the class once it has started to avoid disrupting others.

  • Attire: Wear comfortable, form-fitting clothing that allows for freedom of movement. Socks with grip soles are recommended for safety, but not required.

  • Personal Belongings: Welle Pilates is not responsible for the loss or damage of personal belongings. Please keep all valuables with you or store them in designated areas at your own risk.

4. Health and Safety

  • Physical Condition: By participating in Pilates sessions, you acknowledge that you are in good physical condition and have consulted with your healthcare provider if you have any concerns. Please inform the teacher of any injuries, medical conditions, or pregnancy before class so we can adjust exercises accordingly.

  • Injuries: Welle Pilates is not responsible for any injuries or health issues that may arise from participating in classes. All participants exercise at their own risk.

5. Pregnancy and Postpartum

  • If you are pregnant, we recommend discussing Pilates with your healthcare provider. Please inform your instructor of your pregnancy so that appropriate modifications can be made during sessions. Postpartum participants should receive clearance from their healthcare provider before resuming physical activity.

6. Children and Guests

  • Children are not allowed in the studio unless attending a pre-approved class or session. Guests or observers are not permitted during classes without prior consent from management.

7. Retail Purchases

  • All retail purchases made at Welle Pilates are final. We do not accept returns or exchanges on retail items unless the product is defective or damaged.

8. Studio Closures

  • Welle Pilates reserves the right to close the studio for holidays, special events, or in the event of unforeseen circumstances (e.g., weather, maintenance). We will notify clients in advance and, where applicable, reschedule affected classes.

9. Code of Conduct

  • We are committed to providing a positive and respectful environment. Any behavior that is disruptive, discriminatory, or inappropriate will not be tolerated, and we reserve the right to refuse service to individuals who violate this policy.

10. Changes to Terms and Conditions

  • Welle Pilates reserves the right to update these terms and conditions at any time. Changes will be communicated via email or posted on our website. Continued use of our services constitutes acceptance of any changes.

11. Liability Waiver

By participating in Pilates classes at Welle Pilates, you agree to release Welle Pilates, its teachers, and its affiliates from any liability for injuries or damages resulting from participation, including but not limited to personal injury, property damage, and loss of personal items.

12. Contact Information

For any questions regarding these terms and conditions, please contact us at:

Welle Pilates 2/255-259 Farmborough Rd, Farmborough Heights NSW 2526, hello@wellepilates.com.au, 0490 872 450.