At Welle Pilates, we strive to create a welcoming, respectful, and safe environment for all clients and instructors. Our Code of Conduct outlines the expectations for behavior within the studio to ensure that everyone can enjoy their Pilates experience. By attending classes at Welle Pilates, all clients agree to adhere to the following guidelines:

1. Respect for Others

• Be courteous and respectful to fellow clients, instructors, and staff at all times.

• Maintain a positive attitude and avoid disruptive behavior that could affect the experience of others.

• Refrain from using offensive or inappropriate language.

2. Punctuality

• Arrive on time for your scheduled classes or appointments. For group classes, please arrive 5-10 minutes early to allow time for setup.

• If you are late, please enter the studio quietly and wait for the teacher to guide you to join the class without causing disruption.

3. Hygiene and Attire

• Wear clean, comfortable, and fitted workout clothing to allow teachers to observe your movement and alignment.

• Bring a clean pair of socks to each session, as required.

• Practice good personal hygiene and clean any studio equipment after use.

4. Mobile Phones and Personal Devices

• Please set your phone to silent or turn it off during class to minimise distractions.

• Personal devices should not be used during class unless authorised by the instructor for specific needs.

5. Safety and Health

• Inform your teacher of any injuries, medical conditions, or physical limitations before class begins.

• Follow the teacher’s guidance and modifications to ensure safe and effective practice.

• Refrain from engaging in movements or exercises that you feel are unsafe or beyond your comfort level.

6. Studio Equipment and Space

• Treat all Pilates equipment and studio facilities with care and respect.

• After using equipment, clean and return it to its designated place.

• Report any damaged or faulty equipment to staff immediately.

7. Cancellations and Booking Policies

• Adhere to our cancellation policy by notifying us within the required timeframe to avoid fees.

• Respect the booking system and ensure that any changes to your schedule are made in advance.

8. Feedback and Communication

• We encourage open and respectful communication. If you have any concerns, feedback, or suggestions, please share them with your instructor or studio management.

• Address conflicts or issues with others in a professional and respectful manner, and seek assistance from staff when needed.

9. Confidentiality and Privacy

• Respect the privacy of fellow clients. Do not share personal details or experiences of others without their consent.

• All health information shared with instructors will be treated with confidentiality and respect.

10. Studio Environment

• Help maintain a calm and peaceful atmosphere within the studio.

• Be mindful of noise levels and conversations in shared spaces to ensure a focused practice environment for all.

By following this Code of Conduct, we can create a positive and supportive community where everyone can benefit from their Pilates practice. Welle Pilates reserves the right to take appropriate action if this code is not followed, including suspension or termination of studio access.

Thank you for your cooperation and commitment to maintaining a respectful and harmonious space at Welle Pilates!